Returns & Exchanges
We want you to be fully satisfied with your Cernucci pieces, which is why we offer a 14-day return window for all eligible jewelry and apparel. Please ensure items are unworn, in their original packaging, and still have all security tags attached to qualify for a refund or exchange.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in the original Cernucci box or a sturdy mailer, ensuring all protective films and certificates are included.
Ship the Items
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing